Vision Sense Refund Policy

Vision Sense Limited accepts course bookings through the Worldpay web site, payment being made online by credit card. For some clients, eg local authorities and schools, we will invoice and payment may be made by BACS or cheque. In making such bookings clients accept this refunds, cancellations and substitutions policy.

For credit card payments, the course fees are payable in full at the time of booking. Places on courses arranged by Vision Sense are strictly limited. Upon receipt of your order and payment your place will be confirmed.

For payments on invoice, we require 50% of the booking fee to be paid immediately, with the balance being paid no later than one week before the start of the course.

Cancellation charges are applied in all cases. We regret that we have to do this, however all bookings involve administrative costs and it is difficult to fill spaces made vacant by late cancellations.

Cancellation charges depend on when the written cancellation notice is received. A full refund will be given only if more than 4 weeks’ notice is given of a cancellation, see below for refund rates:

  • Over 4 weeks’ cancellation notice: Full refund
  • 2-4 weeks cancellation notice: 50% refund
  • Less than 14 days cancellation notice: No refund
Alternatively, a substitute delegate can be named at any time before the course. There will be no extra surcharge for making a substitution.  No refund will be payable for non-attendance or if no prior notice of cancellation is given.The refund will be issued after the course.

In the event of a candidate failing an assessment, it is the responsibility of the candidate to arrange the date and payment for the reassessment direct with the assessment body.

It may be necessary for reasons beyond the control of Vision Sense to change the content and timing of the course, the date, venue or instructor.  We reserves the right to cancel a course up to and including the date of the course. We will strive to give as much notice as possible in such an event. In all cases, people who had registered to attend a cancelled course will be given the option of a full refund or of rescheduling to a future course date but Vision Sense disclaim any further liability.